@conference {212499,
	title = {A Framework of Online Rapport-Building Behaviours: An Exploration of Twitter.},
	booktitle = {La Londe: International Conference in Service Management},
	year = {2020},
	address = {IAE Aix-Marseille Graduate School of Management, La Londe-les-Maures, France},
	author = {Hammad, M. M. and Raddats, C. and Kearney, T.}
}
