@conference {galal-edeen_evaluation_2008,
	title = {An evaluation approach for {Multi}-{Channel} e-{Government} {Services}},
	booktitle = {the proceedings of the 8th {European} {Conference} on e-{Government}},
	year = {2008},
	note = {n/a},
	abstract = {n/a},
	author = {Galal-Edeen, Galal Hassan and Abdel-Fattah, MAK}
}
