@conference {galal2008evaluation,
	title = {An evaluation approach for Multi-Channel e-Government Services},
	booktitle = {the proceedings of the 8th European Conference on e-Government},
	year = {2008},
	note = {n/a},
	abstract = {n/a},
	author = {Galal-Edeen, Galal Hassan and Abdel-Fattah, MAK}
}
