Perceived justice of service recovery and customer citizenship behavior: The role of emotions and relationship quality- A conceptual paper, Academy of Marketing Annual Conference, Bournemouth, UK. | Ehab Abouaish

Perceived justice of service recovery and customer citizenship behavior: The role of emotions and relationship quality- A conceptual paper, Academy of Marketing Annual Conference, Bournemouth, UK.

Citation:: Hassan, A. AbouAish, E., and T. El-Sharnouby, Perceived justice of service recovery and customer citizenship behavior: The role of emotions and relationship quality- A conceptual paper, Academy of Marketing Annual Conference, Bournemouth, UK., , 2014.