Hirschheim, R., and S. Smithson,
"Information {Systems} {Evaluation}: {Myth} and {Reality}",
Information {Analysis}: {Selected} {Readings}, Wokingham, Addison-Wesley, pp. 367–380, 1987.
Abstracteval is subjective, has been directed towards tools and techniques & away from understanding, non-technical criteria must be included, current eval neglects social aspects, a paradigm shift is needed